{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-08T23:19:52","guid":{"rendered":"https:\/\/shoptimizer.local\/?page_id=824"},"modified":"2024-02-01T02:32:11","modified_gmt":"2024-01-31T13:32:11","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/gravitycurve.com\/customer-help\/","title":{"rendered":"Customer Help"},"content":{"rendered":"\t\t
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<\/div>\n\t\t\t\t\t\t\t
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Customer FAQ<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Many of your questions answered<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Common purchase queries answered<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Orders and Shipping<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take for me to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Quicker exceptions are stated on individual products where we are able to maintain low prices, otherwise current shipping times are 2-8 weeks.
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But please note due to world events at present shipping times will vary.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I create an account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

On the Checkout page tick the box to create an account upon transaction completion. All your details will then be saved and an email confirmation sent to you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my shipping address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Contact Us with your order number and we will try to make the change with our supplier. However the longer you leave it the less likely we can make the change.<\/p>

If you have not made your order yet, simply make the change in your Account details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I track the status of my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

So as to maintain low costs to you, there is very limited tracking information if any. However we are able to tell you if the item has been shipped.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill you keep my credit card information on file?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Only if you select the option that allows us to do so.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you charge sales tax?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

As we not based or have Nexus in USA or Australia there is no sales tax. However for items sold in New Zealand there is 15% GST<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship to my country?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

At present we only ship to USA, Australia and New Zealand.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill my items come in one package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Only if you ordered more than 1 of the same item<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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If you need to swap an item<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Returns and Exchanges<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I contact customer support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Simply use the Contact Us link in the main menu above, or below at the bottom of the page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your returns policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please click on our Refund Policy link at the bottom of the page<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI received the wrong item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Unfortunately mistakes sometimes happen, and we ask that you give us the opportunity to put things right.<\/p>

If you received a different item to what you ordered, we are truely sorry, please use the Contact Us link at the top or bottom of the page to advise our Customer Service team. Please make sure to include your order number.<\/p>

If however you made the wrong selection when ordering unfortunately we are unable to assist you further.\u00a0<\/p>

Make sure to read our Returns Policy using the link at the bottom of the page<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy order arrived damaged<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are sorry you have had this negative experience. Please make sure to take photos immediately of the item as visible in the packaging around it, and again seperately of the item itself to clearly show the damage. This will assist in your claim. Use the Contact Us link above to contact Customer Services. Please include your order number.<\/p>

Please also make sure to read our Policies section below.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I entered an incorrect shipping address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Contact Us with your order number and we will try to make the change with our supplier. Ideally within 24hrs, however the longer you leave it the less likely we can make a change.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change or cancel an order after I've submitted it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We can offer a window of opportunity of 24hrs after ordering only.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pre-order an item that is sold out?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Unfortunately not at this time, however we do offer a wait list facility on the product page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Customer FAQ Many of your questions answered Common purchase queries answered Orders and Shipping How long does it take for me to receive my order? Quicker exceptions are stated on individual products where we are able to maintain low prices, otherwise current shipping times are 2-8 weeks. 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